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Our Newsletter


Term & Conditions

Your Rights

 

Total Coffee is a Indonesia based company and complies with Indonesia consumer law including the Distance Selling Regulations. This means that shopping with Total Coffee is safe. You won't get ripped off, you’ll get your parts and we’ll sort out any problems you have. Our Terms and Conditions do not affect your statutory rights.
Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, (see Returns) up to 7 days from receipt. Our returns policy allows 12 months.

Returns

I need to return an item for a refund/exchange

As long as the item is not fitted or used we're happy to receive it back for a refund or exchange:

  • Goods can be returned within 12 months of purchase
  • Goods must be in original packaging and packed to prevent damage during transit
  • Goods must not be fitted or used
  • We will email you a completed Refund/Exchange Form To speed up your return

What happens next?

  • We will notify you via e-mail upon receipt of goods.
  • We will carry out your instructions as indicated on your returns form (subject to stock availability).
  • Full monetary refund will be issued for all items returned within 30 days of receipt.

I have received an incorrect item

Believe it or not we do make mistakes on the odd occasion! If we've sent you a part which is different to what is listed on your invoice we will happily exchange it and pay your first class postage costs for returning the item.

Goods should be accompanied with a completed Returns Form.

  • You must notify us within 7 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • Please include a postal receipt

WHAT HAPPENS NEXT?

  • We will notify you via e-mail upon receipt of goods.
  • We will carry out your instructions as indicated on your returns form (subject to stock availability) then refund any standard postage costs to you.

My purchase was damaged/broken when received

We do everything in our power to ensure that your goods arrive in perfect condition but if there is a problem with faulty or damaged goods please Contact us so that we can help you as quickly as possible.

When using email please include your order reference, this will ensure the speediest reply from our returns team.

When returning the goods they should be accompanied with a Returns Form.

I wish to return an item under warranty

All goods purchased from Total Coffee are covered by a full warranty and, generally speaking, warranties cover manufacturing faults and defects including poor workmanship.

If you feel that your purchase has developed a fault then please contact us before returning any goods - we may be able to solve your problem without you incurring any postage costs.

What happens next?
In all instances we will carry out a warranty inspection & contact you with the outcome.